Terms of Service

Last Updated: September 1, 2026

These Terms of Service ("Terms") govern the rental of vehicles from Pattaya Rent a Car, operated by Auto Trader (Pattaya) Co., Ltd. ("we", "us", "our"), registered in Thailand with its place of business at 359/119 Moo 12 Nongprue, Pattaya City, Bang Lamung District, Chon Buri 20150. By booking a vehicle with us, whether online, by phone, or in person, you ("the Renter") agree to be bound by these Terms.

1. Eligibility to Rent

• The Renter must be at least 21 years of age at the time of rental.
• The Renter must hold a valid driving licence from their home country covering the category of vehicle being rented.
• Foreign nationals must also hold a valid International Driving Permit (IDP) issued in their home country before travelling to Thailand. An IDP cannot be obtained locally in Thailand.
• We reserve the right to refuse a rental, or to end a rental early without refund, if the Renter cannot provide valid identification and licensing documents, or if we reasonably believe the Renter is unfit to drive.

2. Bookings, Deposits and Payment

• A booking is confirmed once we have acknowledged your reservation request, whether made through our website, WhatsApp, Line, phone, or in person.
• A refundable security deposit is required for every rental, typically between ฿5,000 and ฿10,000 depending on vehicle category, payable in cash or by bank transfer at the time of vehicle collection.
• Rental fees are payable in Thai Baht (THB) at the time of collection unless otherwise agreed in writing.
• The security deposit will be returned in full at the end of the rental, less any deductions for damage, missing fuel, unpaid fines, or other charges permitted under these Terms.

3. Insurance and Liability

• Every vehicle is covered by first-class commercial insurance for rental vehicles, underwritten by Viriyah Insurance, including third-party liability and medical expense coverage. Full details are set out on our Insurance Coverage page.
• Standard insurance carries an excess (deductible) of between ฿5,000 and ฿10,000 depending on vehicle category. This is the maximum the Renter is liable for in the event of damage they are responsible for. An optional "Full Protection" upgrade to reduce this excess to zero may be available at the time of booking.
• Insurance does not cover damage arising from reckless or negligent driving, driving under the influence of alcohol or drugs, driving without a valid licence or IDP, use of the vehicle outside the terms of this agreement, or damage to tyres, wheels, and the vehicle's underside caused by driving on unpaved or unsuitable roads.
• The Renter is responsible for reporting any accident to us and to the Thai police as soon as reasonably possible, and for cooperating fully with any resulting insurance claim.

4. Vehicle Condition and Pre-Drive Checks

We strongly encourage every Renter to complete our pre-drive checklist and photograph the vehicle's condition before departure. Any pre-existing damage should be noted with us at the point of collection. Failure to record pre-existing damage may result in the Renter being held responsible for it at the end of the rental.

5. Fuel Policy

Vehicles are provided with a full tank of fuel and must be returned with a full tank. If the vehicle is returned with less fuel than provided, the cost of refuelling plus a reasonable service charge will be deducted from the security deposit.

6. Use of the Vehicle

• The vehicle may only be driven by the Renter and any additional drivers named and approved at the time of booking.
• The vehicle must not be used for racing, off-road driving (unless specifically rented as a 4x4/SUV for that purpose), towing, or any illegal purpose.
• The vehicle must not be sublet, rented out, or used to carry passengers or goods for hire or reward.
• The vehicle must not be taken outside Thailand without our prior written consent.
• Smoking inside the vehicle is not permitted; a cleaning charge will apply if this condition is breached.

7. Delivery and Collection

We offer free vehicle delivery and collection to hotels, condominiums, and villas across Pattaya, and to U-Tapao and Suvarnabhumi airports on request. The Renter agrees to provide accurate delivery details and to be reasonably available at the agreed time and location.

8. Rental Extensions and Long-Term Rentals

Rental extensions must be requested and confirmed with us before the original rental period ends; extensions are subject to vehicle availability. Long-term rentals of one month or longer are subject to the monthly rates and terms confirmed at the time of booking, and generally include scheduled servicing and maintenance as part of the agreed rate. Full details are available on our Long Term Rental page.

9. Cancellations

Cancellations made with reasonable notice before the scheduled collection time are eligible for a full refund of any advance payment. Cancellations made shortly before collection, or failure to collect the vehicle at the agreed time without notice, may result in forfeiture of any deposit paid. Please contact us as early as possible if your plans change so we can accommodate you fairly.

10. Traffic Fines and Toll Charges

The Renter is responsible for all traffic fines, toll charges, and parking fees incurred during the rental period. Where such charges are notified to us after the rental has ended, we reserve the right to charge the Renter's deposit, or invoice the Renter directly, for the amount due plus a reasonable administration fee.

11. Limitation of Liability

To the fullest extent permitted under Thai law, Pattaya Rent a Car and Auto Trader (Pattaya) Co., Ltd. shall not be liable for any indirect, incidental, or consequential loss arising from the rental of a vehicle, including but not limited to loss of enjoyment, missed connections, or business losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from these Terms or from a rental agreement shall be subject to the exclusive jurisdiction of the courts of Chonburi Province, Thailand.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The version in force at the time of your booking will apply to that rental. The most current version is always available on this page.

14. Contact Us

If you have any questions about these Terms, please contact us at info@pattayarentacar.com or via the details on our Contact page.